Office Policies & Procedures

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

As a courtesy, we will remind you of your upcoming appointments via phone/text message.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments ("No Shows"):  Missed appointments take time away from others who need care. If you need to cancel, we ask that you give us at least 4 hours' notice.

Three consecutive missed appointments may result in discharge from the practice.

New patients who miss their first appointment may not be offered another opportunity to establish care.

Thank you for helping us provide timely care to all our patients.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointment confirmations.

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